SAN FRANCISCO-based customer service software provider Zendesk announced in a blog post that they had been hacked.
“We’ve become aware that a hacker accessed our system this week,” wrote Mikkel Svane of Zendesk.
“As soon as we learned of the attack, we patched the vulnerability and closed the access that the hacker had.”
“Our ongoing investigation indicates that the hacker had access to the support information that three of our customers store on our system,” he said.
Mat Honan of Wired.com reported that “Zendesk’s three affected customers were social media sites Twitter, Tumblr and Pinterest.”
“We believe that the hacker downloaded email addresses of users who contacted those three customers for support, as well as support email subject lines.”
Zendesk enables companies to outsource many of their customer service functions to it via software tools, and it claims to have more than 25,000 clients.
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